Terms & Conditions

At LDL International, we value your time and appreciate your respect for ours. To ensure a seamless experience for all our clients, we have the following policies in place:


Cancellations & Rescheduling

Appointments are reserved especially for you. If you need to cancel or reschedule, we require a minimum of 48 hours’ notice during business operating days.

  • Tuesday & Wednesday appointments must be cancelled by the Saturday prior, as the salon is closed Sundays and Mondays.
  • Cancellations made within 48 hours of your scheduled appointment will incur a $75 cancellation fee, payable immediately and charged to your nominated credit card.
  • Cancellations made within 24 hours or no-shows will be charged the full service fee, based on the original booking value.
  • If you arrive late for your appointment, we may need to reschedule and a $75 cancellation fee will apply.
  • Clients who “no-show” will forfeit any deposit paid and may not be rescheduled for future services.

Please arrive 15 minutes prior to your appointment. As a courtesy, we’ll send a reminder SMS 7 days before, but it is your responsibility to manage your appointment times.

Booking Fees & Credit Card Policy

A valid credit card is required to secure all bookings.

No charges will be made at the time of booking.

However:

  • If you cancel or reschedule within 48 hours, a $75 cancellation fee will be charged to the card on file.
  • If you cancel within 24 hours or fail to attend your appointment, the full service fee will be charged.

To rebook after a cancellation or no-show, a new booking fee may be required.

Deposits & Custom Hair Sets

A 30% deposit is required for all custom hair extension sets. This deposit allows us to begin preparing your personalised hair and carry out all necessary work ahead of installation.

  • Deposits are non-refundable due to the custom nature of our service.
  • The remaining balance is due 7 days prior to your installation appointment.

Payment Plans

We offer flexible interest-free payment plans over 3 months, with weekly, fortnightly, or monthly instalment options.

  • Any balance not paid in full by the end of the 3-month period will incur a 5% interest fee on the remaining amount.
  • Hair will be installed after full payment is made.

Ongoing Maintenance & Additional Time Charges

To maintain the health and integrity of your natural hair and extensions, LDL recommends reinstallations every 6 weeks. Delaying maintenance beyond this timeframe may lead to damage to the hair and scalp.

If your appointment falls outside the 6-week recommended maintenance window, additional time may be required to complete your service. An additional fee of $87.50 per 15 minutes will apply for the extra time needed.

By booking a service with LDL International, you acknowledge and agree to these terms and conditions. These policies are in place to protect the time and quality standards we dedicate to every client experience.