Shipping Policy
IMPORTANT COVID-19 MESSAGE
Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au.
COVID-19 Australia post notifications: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
International delivery ETAs: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
Please note once your order leaves Head Office it is beyond our control and we cannot be held liable for any shipping delays. Please contact Australia Post for your country & postcodes delays before ordering as we will not be able to cancel your order once it leaves Head Office.
Please allow one week for LDL to despatch your order due to the epidemic and shipment delays.
Please contact info@ldlinternational.com.au before placing your order for stock availabilty & ETA.
ORDERS WITHIN AUSTRALIA
We currently offer FREE Express shipping on Australian orders over A$250. For all orders under A$100 we offer a flat rate express shipping for A$20.
EXPRESS POST
All orders are sent via Australia Post and will take 2-3 business days to be delivered.
DELIVERY TIMES
We aim to dispatch all orders within 7 working days, however this can vary due to stock availability. You’ll be advised of the estimated delivery date shortly after your order is placed.DELIVERY TIMES
Orders will take roughly 8-10 Business Days via Australia Post under usual shipping circumstances *please refer to Aus Post website for all delivery ETA.
If your parcel does not arrive within the outlined times. Please contact us and our friendly team will assist to track your order.
ADDITIONAL DELIVERY INFORMATION
TRACKING YOUR ORDERYou will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.
If there is a problem with your tracking number or package delivery Please contact our friendly team at head office on 0413 785 399 and we will assist in tracking your order. Please allow up to 24 hours for the tracking information to show.
Contact Us
If you have any questions about this Shipping Policy, the practices of this site, or your dealings with this site, please contact us at: