SERVICE CANCELLATION POLICY
We respect that your time is valuable, and we appreciate that you understand ours is too.
We reserve your appointments especially for you, therefore, we request that you be courteous and respectful and contact us promptly if you are unable to attend an appointment. To best utilise appointment times for all clients we require 48 hours notice for cancellations.
We have a 48-hour cancellation policy. 48 hours meaning, during business operating days – Tuesday & Wednesday bookings must notify us no later than the Saturday prior to your booking as the Salon is closed Sunday’s and Monday’s. Any cancellations that occur 48 hours or more before the scheduled time can be re-booked at no additional cost to the client.
Any cancellations by/for the client that occurs within the 48-hour period will result in a cancellation fee of $75 being applied. We will require an immediate payment of the cancellation fee.
Less than 48 hours’ notice will result in a loss of deposit.
Clients who make a booking and subsequently fail to present for their designated appointment and have not contacted the salon to cancel their appointment or have cancelled their designated appointment on the day, will result in a full service fee being applied, which will be equal to the value of the service fee for that booking.
Clients who are running late for their appointment, will be re-booked and rescheduled to another day. A cancellation fee of $75 will apply and charged immediately.
We ask that you please come 15 minutes earlier to your booking.
As a courtesy, we shall send the client a reminder message 7 days prior to their appointment. However, it is the responsibility of the client to keep track of their appointments.
“No Shows” will result in loss of deposit and will not be rescheduled for future services.
A $75 booking fee is required to secure all appointments at LDL. If the Client cancels or reschedules within the 48-hour period that $75 booking fee will be applied and the Client will be required to make another $75 payment to secure their next booking.
Additional Time Cost
All services with LDL International are based on time. LDL recommends 6 weekly reinstallation's to keep your hair in optimum condition. This has less to do with the growth of your hair and is to do with the shedding and natural product buildup that occurs between visits. If you choose to make your bookings later than 6 weeks an additional time cost of $75 per 15 minutes will be applied to your next booking.