Terms and Conditions
About these terms
These terms apply to purchases and bookings with LDL International, operated by The Trustee for LDL TRUST, ABN 74 253 189 606, trading as LDL International, at 135 Edward Henty Ave, Doreen VIC 3754. Contact: info@ldlinternational.com.au or 0483 938 831.
Read these terms with our Privacy Policy, Refunds and Returns Policy, Shipping and Delivery Policy, and Appointment and Cancellation Policy. They are intended to form one consistent set of conditions. No term excludes a right that cannot lawfully be excluded.
Services, products and pricing
LDL International specialises in premium virgin single donor hair. Bare Weft. is our proprietary weft construction, not a description of the hair itself. Your agreed order or booking identifies the products and services supplied.
Haircare products are available through our online store. Premium hair is purchased through the salon following a consultation, not directly through the website.
Prices are stated in Australian dollars. Services are charged individually unless an expressly agreed quote states otherwise. We will not treat an unlisted service as included or change an agreed order without discussing it with you.
Please review your selection, contact details and delivery information before confirming. If an error or availability problem affects an order, we will contact you to resolve it rather than substitute a materially different product without agreement.
Custom hair orders
A 30% deposit is required to commence a custom hair order. The remaining balance is due seven days before installation. This arrangement is separate from ordinary salon bookings, which do not require an upfront booking payment.
Once hair is allocated and preparation begins, the order cannot ordinarily be cancelled for change of mind. Any cancellation, refund or amount retained must nevertheless comply with applicable law. Consumer guarantees continue to apply to custom orders. See our Refunds and Returns Policy.
Payment plans
Where agreed, a custom-order payment plan provides three months interest-free, with weekly, fortnightly or monthly payments recorded in the individual agreement. The agreed schedule must also address the requirement for the full balance seven days before installation.
Appointments and maintenance
The Appointment and Cancellation Policy sets out card-on-file requirements and the applicable salon, Intro Call and consultation conditions. Custom-order payments are not ordinary appointment deposits.
Follow the care and maintenance advice appropriate to your extensions. Maintenance is generally recommended approximately every six weeks. Additional maintenance time is $95.65 per 15 minutes when required by the condition of your extensions and maintenance needs. Additional time and cost must be explained and agreed before charging, as set out in our Appointment and Cancellation Policy.
The Bare Weft. voluntary workmanship warranty runs for 12 months from original installation, subject to its conditions. Repair does not automatically restart or extend that voluntary period, without limiting statutory rights concerning the goods, repair or services. Maintenance by LDL International approximately every six weeks is a condition of this voluntary cover, not a restriction on statutory consumer guarantees.
For accepted defects in the handcrafted Bare Weft. construction, the warranty covers removal, the agreed in-salon restoration or handcrafted reconstruction, reinstallation and associated labour without additional charge. Following assessment, the repair pathway is agreed with the client.
In-salon restoration uses sewing and resin reinforcement as a durable repair intended to remain secure for the balance of the original warranty period and potentially longer with appropriate care. Handcrafted reconstruction by specialist weft makers has an estimated four-to-six-week turnaround, during which the client is without the affected extensions.
This cover concerns construction defects, not natural characteristics or ordinary wear of the single donor hair itself. See the Refunds and Returns Policy for full conditions and statutory rights. Consumer guarantees are not displaced by these arrangements.
Delivery, returns and existing gift cards
Shipping and pickup are governed by our Shipping and Delivery Policy. Product and service concerns are dealt with under our Refunds and Returns Policy and applicable law.
Gift certificates are no longer available to purchase online. Please call the salon if you would like to enquire about one. Removing online purchasing does not cancel the rights attached to valid, previously issued gift cards. Contact us for help with an existing card.
Website use and communications
Website content is provided to explain our services and products. Images and screen settings may affect colour appearance; agreed descriptions and consumer guarantees still apply. LDL’s branding, photographs and original materials must not be used in a way that infringes applicable intellectual property rights.
We use the contact information you provide for order and appointment communications. Our Privacy Policy explains information handling. Marketing preferences are separate from messages needed to manage your booking or order.
Questions, disputes and changes
Please contact us first if you have a concern so we can seek a practical resolution. You retain access to statutory remedies and relevant consumer bodies.
These terms are governed by the laws applicable in Victoria, Australia, subject to any mandatory consumer protections. This does not require you to give up a lawful right to seek a remedy elsewhere.
We may update terms for future transactions. An update does not retrospectively remove rights under an existing booking or order.