Privacy Policy
This policy applies to LDL International’s website, salon and related client services.
Who we are
LDL International is operated by The Trustee for LDL TRUST, ABN 74 253 189 606, trading as LDL International. Contact us about privacy at info@ldlinternational.com.au, on 0483 938 831 or at 135 Edward Henty Ave, Doreen VIC 3754.
Information we collect
Depending on how you interact with us, we collect your name, contact details, booking and purchase information, consultation responses, service preferences, correspondence and payment-related transaction records. Our website may also collect technical information such as device, browser, IP address and interactions with the site.
We collect information directly when you book, purchase, complete a form or contact us, and through the platforms used to provide these services. Please provide accurate information and let us know if it changes. If essential information is not provided, we may be unable to complete a booking or order.
How we use information
We use relevant information to manage enquiries, consultations, appointments, orders, payments, client records and aftercare; communicate about your services; resolve concerns; and meet legal and recordkeeping obligations.
Where we send marketing communications, you can unsubscribe through the message or contact us. Essential appointment and order messages are separate from marketing.
Service providers and disclosures
We use Shopify for our online store and Automation King for bookings and client administration. Stripe is the configured booking payment provider. Information relevant to a transaction may be handled by the relevant platform and payment provider under their own terms and privacy notices.
Automation King email is configured to use Mailgun. Connected Google, Facebook, Instagram and TikTok services may handle information relevant to their enabled functions. Calendar invitations are enabled with client name, phone and email in appointment notes.
Other necessary disclosures may include delivery providers for shipped orders and professional advisers or authorities where legally required.
Payments and card details
Payment-card entry is handled through the configured payment provider. Booking requires a payment method to be securely saved with that provider. No upfront payment is taken for ordinary salon bookings. Applicable cancellation or no-show charges require the client’s disclosed authorisation. Do not send full card details to us by email or ordinary messages.
Cookies, storage and overseas processing
Cookies and similar technologies may support website operation and remember preferences. Browser settings allow you to manage cookies, although disabling them may affect functionality.
Our providers may process information outside Australia.
We retain information for the purposes for which it is needed, including applicable legal and accounting obligations.
Access, correction and complaints
Contact us to request access to or correction of your information, or to raise a privacy concern. We may need to verify your identity before responding. We will explain our response and any further steps available to you. If applicable, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au.
This policy will be updated when our verified practices change. The current version and effective date will be available on our website.