Shipping and Delivery Policy
Shipping options and charges
This policy covers haircare products purchased through our online store, with shipping or salon pickup available at checkout. Premium hair is purchased through the salon following a consultation and is not available for direct online purchase. Any fulfilment arrangements for a salon hair order will be agreed separately.
The delivery options and charges available for your order are shown at checkout and depend on the items and destination. All amounts below are in Australian dollars.
For products in our General shipping profile, Australian Standard shipping is $15. Express shipping is $20 for eligible orders below $250 and complimentary for eligible orders of $250 or more.
Standard International shipping is configured at $30 in our Rest of world shipping zone. Availability remains subject to the destination and products accepted at checkout.
Preparation and delivery
Delivery time includes order preparation and transit. Any delivery estimate is an estimate, not a guaranteed arrival date.
If an order is materially delayed, contact us so we can investigate and discuss the options available under the Australian Consumer Law. Our responsibilities do not automatically end when a parcel leaves the salon.
Salon pickup
Pickup is available from 135 Edward Henty Ave, Doreen VIC 3754. Select pickup where offered at checkout and wait for confirmation that your order is ready before travelling.
Public salon hours are Tuesday to Friday, 9 am to 5 pm, and Saturday, 8 am to 5 pm. We are closed Sunday and Monday. Collection should be arranged within the confirmed available hours.
Tracking and delivery concerns
Check your delivery address when ordering and contact us promptly if it needs correcting. If a parcel is missing, damaged or delivered incorrectly, contact us with your order details so we can investigate. Your rights for faulty, damaged or undelivered goods are preserved.
Contact
For shipping or collection enquiries, email info@ldlinternational.com.au or call 0483 938 831.